Refund policy
At Replenish’d, we care deeply about your health, safety, and satisfaction. Because our products are consumable hydration supplements designed for pregnancy and breastfeeding, they must meet strict health and hygiene standards. For this reason, certain return limitations apply.
RETURNS
Due to health and safety regulations, we cannot accept returns or exchanges for any consumable items once they have been delivered. This includes all hydration sachets and supplement products, whether opened or unopened.
This policy helps ensure the safety, integrity, and quality of our products for all customers.
However, if your order arrives damaged, defective, or incorrect, we will gladly assist in resolving the issue.
To request assistance, please contact us within 7 days of receiving your order.
Email: info@replenishd.co.za
Please include the following information:
• Your order number
• A description of the issue
• Clear photos of the product
• Clear photos of the packaging
Our team will review your request and respond as quickly as possible.
REFUND ELIGIBILITY
Refunds may be approved under the following circumstances:
• The product arrived damaged during shipping
• The product is defective or faulty
• You received the wrong item in your order
If your claim meets these conditions and is approved, we will process your refund.
REFUND PROCESSING
Once your refund request has been approved:
• Refunds will be issued to your original payment method
• Processing time is typically 7–10 business days depending on your bank or payment provider
Please note:
• Shipping fees are non-refundable
• Refund processing times may vary depending on your bank
If you have not received your refund after 10 business days, please check with your bank or card provider first.
If you still require assistance, contact us at:
INCORRECT OR DAMAGED ORDERS
If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can investigate and resolve the issue.
We may offer one of the following solutions:
• A replacement product
• A refund
• Store credit
Our goal is to resolve any issue quickly and ensure you receive the correct product.
GIFTS
If your product was purchased as a gift and shipped directly to you, any approved refund will be issued as store credit.
If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser’s payment method.
CONTACT US
If you have any questions about our Returns & Refunds Policy, our team is here to help.
Email: info@replenishd.co.za
POLICY UPDATES
Replenish’d reserves the right to update or modify this policy at any time to reflect changes in our business operations, regulations, or customer service practices.
Any updates will be posted on this page.